For decades, real estate operators have assembled a patchwork of property management systems, CRMs, call centers, inboxes, spreadsheets and point solutions. Those systems hold the data, but the work still falls to people: answer the inquiry, qualify the prospect, schedule the tour, chase the payment, triage the maintenance request and renew the lease.

The result is predictable. Leads go cold after hours. Routine requests consume high-value staff time. Customer experience varies from property to property. Growth requires adding headcount.

Enter Uniti.

Uniti is building the agentic operating layer for real estate operators. Its AI agents work across voice, email, SMS, WhatsApp and web chat to handle sales and leasing, support, maintenance, collections, renewals, customer reviews, data analysis and payments. Just as importantly, they read from and write back into the property management and CRM systems operators already use. No rip-and-replace. No new silo.

From System of Record to System of Action

Real estate does not need another dashboard. It needs software that can take action inside the existing stack. That distinction is the heart of Uniti. A generic chatbot can answer a question. An operational agent needs to understand a property, follow a company’s rules, use the right channel, know when to escalate, complete a transaction and leave a clean record behind.

Uniti combines language models with deterministic workflows, configurable guardrails and human handoffs. The result is a product designed not merely to impress in a demo, but to perform reliably in production.

The team has also been deliberate about where to start: self-storage, multi-family, flexible workspace, manufactured housing and senior living. These are large, operationally intensive categories that have historically been underserved by modern software and remain fragmented across vertical-specific systems.

That fragmentation looks like a liability to incumbents. For Uniti, it is the wedge. Every integration and workflow the company builds deepens its domain advantage, improves the product across customers and makes the platform more difficult to displace.

The Proof Is in Production

With Uniti, customers typically begin with one acute workflow and expand once the agent earns trust. A leasing agent becomes a support agent. Support expands into payments, collections, maintenance and renewals. The platform moves from point solution to operating infrastructure.

That land-and-expand pattern came through consistently in our customer diligence. Across the references we conducted, operators that began with a narrow use case were already broadening Uniti’s role across the tenant and customer lifecycle.

Public customer results point to the same conclusion. StorQuest, a 270-facility self storage operator, reports that its Uniti agent now resolves 70% of inbound calls automatically. Other customer deployments have produced a 214% return on investment, a 3.4x increase in lead-to-tour conversion and a 37% lift in after-hours conversion.

These are not novelty metrics. They translate directly into captured revenue, lower operating friction and better service for tenants and customers.

The Team for the Market

MetaProp first met Francesco Decamilli in 2018, when he was leading customer acquisition at Knotel. We stayed close as he developed the vision for Uniti and ultimately built the company alongside co-founder and CTO Emre Altinok.

Francesco is not a tourist in real estate. He has operated inside the types of businesses Uniti now serves and understands how difficult it is to win trust across complex enterprise organizations.

Emre brings the complementary technical discipline: an engineering-first approach built around reliability, modularity and thoughtful model orchestration. Together, they have the rare combination of domain fluency, technical ambition and operating discipline this market requires.

We’re grateful to join their $12 million Series A, led by Pathlight Ventures. We believe the biggest vertical AI companies will not be thin interfaces sitting on top of legacy software. They will become systems of action: deeply integrated, domain-aware platforms trusted to execute mission-critical work.

Uniti has already assembled the core ingredients:

• Deep, vertical-specific workflows
• Integrations across 15-plus property management systems
• Measurable customer outcomes
• A repeatable multi-workflow expansion motion
• A team that has grown quickly with unusual capital discipline

The company’s early performance suggests that customers are not simply experimenting with Uniti. They are making it part of how their businesses operate. We are thrilled to be part of the journey with Francesco, Emre and the entire Uniti team. Onward!

Further reading: Learn more about Uniti and their recent fundraise in Axios. You can also read directly from Francesco here.